New mobile phone lanyard adjustable neck anti-lost wrist rope key chain hand-woven rope two-color hand rope
What courier do you usually use? How long does it usually take to ship?
Because we have a wide variety of wholesale products, the picking speed is relatively slow. Generally, orders paid before 3 PM are shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually enter the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means it will be shipped the next day. We apologize for any inconvenience caused by entering the tracking number at the time of order.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid on delivery. Free shipping for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. If there is a small amount of out-of-stock items, we will ship directly without contacting you. We will make a note, and if there are out-of-stock items, please contact customer service for a refund or transfer to Alipay upon receiving the goods. If you need to contact us about out-of-stock items, please write in the order notes that you must contact us about out-of-stock items, so the warehouse will know to contact you regarding the specific situation.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can pay directly, as the product weight may not be very accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us; otherwise, we won't know that you overpaid for shipping.
What if there are quality issues?
For any product purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. If you find functional failures or quality issues within 7 days of receiving the goods (based on the delivery date), please contact us in a timely manner; late requests will not be accepted, and any fraudulent claims will not be accepted once verified;
2. If the buyer requests a return or exchange for reasons such as dissatisfaction, dislike, not what I wanted, or not selling well, when the product does not actually have quality issues, we will not accept returns or exchanges;
3. Customers must check the package upon receipt, regardless of whether the outer packaging is damaged. If any products are damaged due to transportation issues, please have the relevant transportation company provide a stamped proof, and provide this proof to us, and we will assist the customer in making a claim; we will not bear any responsibility for damages or losses caused by logistics.
4. All customers should protect the integrity of the product packaging, completeness of accessories or related materials. If the product itself has quality issues, we will provide exchanges within the specified time;
5.Regarding prices:All products in this store will adjust prices from time to time based on factors such as raw materials, orders placed before the price adjustment cannot be compensated for the price difference,
6. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications; not used or stored according to normal methods; beyond the product warranty period; returned products with labels attached, or fraudulent actions, we will not bear the responsibility for returns or exchanges.